We're listening to you
Contact us
For any questions regarding our parts, an order or a return, we are here to help.
Email: oruya.contact@gmail.com
We will respond within 24 to 48 business hours .
Delivery & tracking
Orders are prepared within 2 working days and then delivered within 6 working days in mainland France.
A tracking number is sent to you as soon as your package is shipped, so you can easily track it.
Delivery times may vary slightly depending on the carrier and peak periods.
Handcrafted service
Each Oruya piece is handcrafted from baby alpaca.
If you have a question about maintenance, material or manufacturing, we are here to guide you.